Education

>

Topics

Patient Communication and Case Acceptance

Hygienists spend more one-on-one time with patients than almost anyone else on the team, so the way you explain findings has a big effect on what happens next. The courses in this topic cover patient education and motivational interviewing, facially generated treatment planning and co-diagnosis, using recall visits to move unfinished treatment forward, and handling objections and complaints with care. Short team meetings on trust, bite stability and team case presentation make it easy to bring the whole office along, whichever office you are working in that day.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Free to browse, included with membership

What you'll learn

Explain clinical findings in language patients understand and act on
Use co-diagnosis and motivational interviewing in the chair
Handle objections and complaints while protecting trust
Turn recall visits into scheduled treatment

Courses in

Patient Communication and Case Acceptance

Spear library

Building Team Collaboration for Case Presentation

A three-step approach to case presentation where every team member plays a part.

Spear library

Building Value for Bite Stability

Spot occlusal instability and help patients see why a stable bite matters.

Spear library

Building Trust for Future Case Acceptance

Treat a patient's "not yet" as the start of the conversation, not the end.

Spear library

Creating the Experience That Leads to Yes

A six-module communication course built on the Influencing Cycle, from first question to financial conversation.

Spear library

Relationships Under Pressure: Handling Patient Objections and Complaints

Handle objections and complaints in a way that builds trust instead of eroding it.

Spear library

The Hygienist as a Restorative Partner

Strengthen the doctor-hygienist partnership so patients hear one clear message about their care.

Core program course

Driving Case Acceptance from the Recall Pool

Use recall visits to find unfinished treatment and help patients move it forward.

Core program course

Facially Generated Treatment Planning

Learn the facially generated treatment planning framework and the hygienist's part in co-diagnosis.

Core program course

Patient Education

Turn everyday patient conversations into education that actually changes habits.

Take every course in this topic
with one membership

Kwikly Hygiene CE Membership, Powered by Spear. $250/year, or $25/month with an annual
commitment.

Start Your Membership