Staffing for 1,800 supported offices,managed in one place
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The challenge: staffing at 1,800-office scale
Heartland Dental supports 1,800 dental offices. At that scale, temporary staffing is not an occasional scramble. It is a permanent operating condition, and it was running on fragmented tools.
- Each practice needed 4 to 8 shifts filled every month, each carrying booked patient production.
- Postings, cancellations, payments, and messages were spread across multiple staffing platforms.
- Roughly half of posted shifts went unfilled, and the chase landed on office managers.
One platform for every office
Kwikly built Heartland a dedicated workforce management platform, run under the HDflex name, that brings every location's staffing into one system. An office posts a shift once and the platform does the routing.
How shifts get filled
Groups considering the same model can read how multi-location coverage works on Kwikly. The flow an office manager sees is three steps: post once, watch it route, approve the timecard.
Posting a shift takes two minutes. Before, filling one took most of a morning.
Office manager, Heartland Dental supported office
What changed
Hundreds of Heartland offices have onboarded. Fill rates rose, production that would have left theschedule stayed on it, and office managers stopped juggling systems.
Awaiting interview: why Heartland chose Kwikly, how HDflex improved outcomes, and advice for other DSO executives.
More from groups and DSOs
Coverage gaps closed across twelve offices with one shared shift board
Ready to fill your next shift?
Posting is free. You are billed only when a vetted professional works the shift.